Apple SVC-16A - Apple Service Fundamentals Exam

Page:    1 / 12   
Total 57 questions

The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:

  • A. plastic
  • B. acrylic
  • C. titanium
  • D. aluminum


Answer : D

Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?

  • A. Power supply
  • B. Backplane board
  • C. Front panel board
  • D. Power supply cable


Answer : B

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

  • A. Apple Downloads
  • B. Apple Support articles
  • C. Third-party search engines
  • D. Apple Support Communities


Answer : B

If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

  • A. Reinstall OS X
  • B. Reset the System Management Controller (SMC)
  • C. Reset NVRAM
  • D. Startup in Safe Mode


Answer : B

Which of the following is a best practice when handling the embedded battery from
MacBook Air models'?

  • A. Use the battery cable or connector to lift the battery.
  • B. Hold the battery carefully by its edges only with two hands.
  • C. Grasp the middle of the battery cells when removing it from the computer.
  • D. Re-cover any punctures or tears in the soft Mylar covering with Kapton tape


Answer : A

Page:    1 / 12   
Total 57 questions