Professional Google Workspace Administrator v1.0 (Professional Google Workspace Administrator)

Multiple users across the organization are experiencing video degradation in Meet video calls. As an administrator, what steps should you take to start troubleshooting?

As the Workspace Administrator, you have been asked to enable the help desk team to share incoming support requests from end users. The help desk team has ten users who need to respond to support requests that are sent to a help desk email address. The users must be able to respond by email and assign ownership of tickets. Finally, the help desk team is highly mobile and will need to manage help desk tickets from their mobile devices. How would you provide this functionality for the help desk team?

Your company is using Google Workspace Business Plus edition, and the security team has reported several unsuccessful attempts to sign in to your Google Workspace domain from countries where you have no local employees. The affected accounts are from several executives in the main office.

You are asked to take measures to mitigate this security risk. Although budget is not a concern, your company prefers a minimal financial outlay to fix the issue, which you are tasked with managing. Which two solutions would help you mitigate the risk at minimal cost? (Choose two.)

As a Google Workspace administrator for your organization, you are tasked with identifying how users are reporting their messages – whether spam, not spam, or phishing – for a specific time period. How do you find this information?

The nature of your organization's business makes your users susceptible to malicious email attachments. How should you implement a scan of all incoming email attachments?

You have enabled Automatic Room Replacement for your calendar resources, but it is not working for any instances of a conflict booking. What could be the issue?

A large enterprise that had a security breach is working with an external legal team to determine best practices for an investigation. Using Google Vault, the security team is tasked with exporting data for review by the legal team. What steps should you take to securely share the data in question?

A user has reported that they did not receive an email from one of their normal correspondents. What information do you need to collect from the user to investigate the cause of the issue?

You are configuring a shared drive for the financial department of your organization. The financial team wants to allow members of the shared drive to add, edit, and move documents into the shared drive. It's important that the same users cannot remove or delete files. How can you configure access for these users to match the team's request?

Your organization has decided to enforce 2-Step Verification for a subset of users. Some of these users are now locked out of their accounts because they did not set up 2-Step Verification by the enforcement date. What corrective action should you take to allow the users to sign in again?

Your company is using Google Workspace Enterprise Standard. They have 200 meeting rooms defined for the main building and used daily by the 12,000 employees. Users are complaining they have difficulties finding a room available when searching within Google Calendar, even if several rooms are available (no one attending meetings in these rooms at that time). You have been asked to find a solution while minimizing the operational effort and avoiding any new expenses due to budget constraints. What should you do?

Your company has just acquired a new group of users. They have been provisioned into the Google Workspace environment with your primary domain as their primary email address. These new users still need to receive emails from their previous domain. What is the best way to achieve this for these new users, without updating the information of preexisting users?

The application development team requests that a new, internal, domain-owned Google Workspace app be allowed to access Google Drive APIs. You are currently restricting access to all APIs using an approved allowlist, per security policy. You need to grant access for this app. What should you do?

An administrator accidentally deleted several Workspace user accounts from the Google Admin Console two weeks ago. How can you recover the deleted user accounts?

You need to protect your users from untrusted senders sending encrypted attachments via email. You must ensure that these messages are not delivered to users' mailboxes. What step should be taken?