MB2-714 by Microsoft Actual Free Exam Q&As

Question 1 ( Topic 1 )

You are working on a case that pertains to a common issue encountered by customers.
You discover a new solution to resolve the issue. You need to ensure that all users can find the new solution. What should you do?

A. Create a knowledge article.
B. Create a solution file.
C. Assign the case to a team that includes all of the users
D. Share the case with all of the users.

Answer : A

Question 2 ( Topic 1 )

You need to locate recently created records that reference Feature A .
What should you do?

A. Use Advanced Find and specify * FeatureA *
B. Use Global Search and specify "FeatureA*.
C. Use Global Search and specify FeatureA.
D. Use Advanced Find and specify FeatureA.

Answer : D

Question 3 ( Topic 1 )

You need to identify which actions are available in an enhanced service level agreement
(SLA).
What are two possible actions that you can identify? Each correct answer presents a complete solution.

A. assigning records
B. sending email
C. prompt and response
D. on-demand workflow

Answer : C,D

Question 4 ( Topic 1 )

Your company deploys Dynamics CRM.
All of the employees who perform service calls for customers use CRM. You plan to deploy
FieldOne.
You need to identify a benefit of deploying FieldOne. What should you identify?

A. reduces the number of service calls
B. reduces the use of social technology
C. reduces the use of web portals and mobile apps
D. reduces the fuel costs of the service calls

Answer : D

Question 5 ( Topic 1 )

You complete work on a case. The case has several activities, some of which are open and some of which are complete. You need to identify what will occur when you attempt to resolve the case. What should you identify?

A. You will be able to resolve the case. All open activities will remain open.
B. You will be able to resolve the case. All open activities will be completed.
C. You will be prevented from resolving the case.
D. You will be able to resolve the case. All open activities will be canceled.