MB2-704 Exam - Free Microsoft Questions and Answers

Question #1 (Topic: )

You need to create a product in Microsoft Dynamics CRM. Which product catalog
component is required?

A. Price list item B. Unit group C. Price list D. Discount list

Answer: B

Question #2 (Topic: )

You lose an active opportunity and close it in Microsoft Dynamics CRM.
What are two results of closing the opportunity? Each correct answer presents part of the
solution. Choose two.

A. The opportunity is removed from the list of active opportunities. B. Notes and attachments associated with the opportunity are saved for future reference. C. All activities associated with the opportunity are automatically deactivated. D. The opportunity cannot be reactivated.

Answer: A,B

Question #3 (Topic: )

A customer with an open opportunity selects one of your company's competitors.
You need to change the status of this opportunity so that the opportunity no longer shows
in Open Opportunities.
What should you do?

A. Mark all activities on the opportunity as complete. B. Close the opportunity as lost. C. Change the estimated revenue to zero. D. Activate all draft quotes related to the opportunity.

Answer: B

Question #4 (Topic: )

You are the customer service manager of a call center and are performing a daily review of
your team's cases. A case record owned by a member of your team has a flag in the
research stage of the business process flow.
What does this indicate about the case?

A. The user is finished with that stage. B. The case is at this stage. C. The case is ready to close. D. There is a required field at this stage.

Answer: B

Question #5 (Topic: )

You create a new entitlement.
What is the initial status of the entitlement?

A. Active B. Waiting C. Created D. Draft

Answer: D

Microsoft MB2-704 - Microsoft Dynamics CRM Application Exam