IBM M9560-231 - IBM Software Subscription & Support Sales Mastery Test v1 Exam

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Total 20 questions

The "Total Points" and "Total Price" values on your renewal quote report are_________________.

  • A. values based on the clients full Renewal Quote
  • B. the sum of line items across all of your clients renewal quotes that are still "Open"
  • C. your opportunity projection for that client
  • D. the sum of quote line items for that client that you are authorized to view via your Passport Advantage Online for Reseller site.


Answer : D

How does a Reseller/VAD obtain their Renewal Data?

  • A. Resellers/VAD proactively pull their data.
  • B. The client emails their Reseller their renewal quote.
  • C. The Reseller/VAD calls IBM renewal desk.
  • D. IBM emails Resellers/VAD a file with their data.


Answer : A

Explanation: IBM recommend Resellers/VADs pull their renewal data every 17th day.

Who can give a Reseller/VAD user authorization to access to their Passport Advantage
Online for Resellers Site?

  • A. Any one with access to the site.
  • B. Only the Primary Contact for their site.
  • C. Both the Primary or Secondary Contact (if there is one).
  • D. Authorization is not needed.


Answer : C

How does a client authorize "Full View Access" to their renewal quote?

  • A. Client must send an email to their IBM Renewal Rep containing their authorization request.
  • B. Client can contact their Reseller.
  • C. The Reseller contacts their VAD with the request.
  • D. There is no such thing as "Full View Access".


Answer : A

Explanation: The customer can send an email to their IBM Software Maintenance

Renewal -
Representative (as shown on the customers Renewal Quote) requesting a specific Reseller be given full view access to their Renewal Quote. The
Reseller will then be able to view all the customers renewal line-items on
Passport Advantage Online for resellers. Note: Only one Reseller at a time can be given full view access in this manner.

What is the typical IBM Software Subscription and Support coverage period?

  • A. 3 months
  • B. 6 months
  • C. 9 months
  • D. 12 months


Answer : D

Explanation: Prior to your Software Subscription and Support coverage expiring, you will be notified and provided a quote for renewing your coverage for one year.

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Total 20 questions