ITIL ITILFND - ITIL Foundation Exam

Page:    1 / 110   
Total 549 questions

Which role is responsible for carrying out the activities of a process?

  • A. Process owner
  • B. Change manager
  • C. Service manager
  • D. Process practitioner


Answer : D

Explanation:

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

  • A. Service level management
  • B. IT operations management
  • C. Capacity management
  • D. Incident management


Answer : B

Explanation:

Which of the following options is a hierarchy that is used in knowledge management?

  • A. Wisdom - Information - Data - Knowledge
  • B. Data - Information - Knowledge - Wisdom
  • C. Knowledge - Wisdom - Information - Data
  • D. Information - Data - Knowledge - Wisdom


Answer : B

Explanation:

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

  • A. Service design: Design the processes
  • B. Service strategy: Develop the offerings
  • C. Service transition: Plan and prepare for deployment
  • D. Service operation: IT operations management


Answer : A

Explanation:

Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

  • A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  • B. Public frameworks are always cheaper to adopt
  • C. Public frameworks are prescriptive and tell you exactly what to do
  • D. Proprietary knowledge has been tested in a wide range of environments


Answer : A

Explanation:

Page:    1 / 110   
Total 549 questions