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Total 116 questions
Click the Task button. Place each style next to its attribute. For instructions on how to answer a Drag and Drop question, click the Help button.
Answer :
What is a key benefit of purchasing a knowledge database?
- A. It provides comprehensive information on proprietary applications
- B. It is inexpensive to purchase
- C. It provides comprehensive information on commonly used hardware and software
- D. It is inexpensive to update
Answer : C
Which three are the most common type of network problems? (Choose three.)
- A. Collisions, congestion, and delays
- B. Segment or ring does not respond, traffic limited, no workaround
- C. Systems will not reboot
- D. Users cannot reach connected devices, i.e., PC, servers, workstations
Answer : A,B,D
Why are customer satisfaction surveys important?
- A. They determine the percentage of first call resolution (FCR)
- B. They reveal how the help desk is perceived by the customer
- C. They reveal what abandon rate is acceptable
- D. They determine what level of support the customer is receiving
Answer : B
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