Genesys GCP-GCX - Genesys Cloud CX Certified Professional – Consolidated Exam

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Total 171 questions

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

  • A. Workgroups
  • B. Rooms
  • C. Groups
  • D. Roles


Answer : D

Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

  • A. True
  • B. False


Answer : A

Which of the following are AND Evaluation Methods? (Choose three.)

  • A. All skills matching
  • B. Best available skills
  • C. Bullseye matching
  • D. Disregard skills
  • E. Agent availability


Answer : BCE

What is the distinguishing feature between queues and groups?

  • A. Queues can have agents as members, while groups cannot.
  • B. Both queues and groups have the same ACD capabilities.
  • C. Unlike groups, queues allow for more complex scenarios like skill-based routing.
  • D. Queues can be used in Architect flows, while groups cannot.


Answer : C

Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

  • A. Language
  • B. Roles
  • C. Skills
  • D. Queue


Answer : AC

Page:    1 / 35   
Total 171 questions