Genesys GCP-GC-IMP - Genesys Cloud Certified Professional - Implementation Exam

Page:    1 / 14   
Total 68 questions

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

  • A. Genesys Cloud 1
  • B. Genesys Cloud 2
  • C. Genesys Cloud 3
  • D. Genesys Cloud 4


Answer : C

Where can you find people in your organization and add external contacts to the organization?

  • A. Documents
  • B. Activity
  • C. Directory
  • D. Location


Answer : C

How many categories of routing are there in a Call Route under the Call Routing page?

  • A. 5
  • B. 4
  • C. 3
  • D. 2


Answer : C

You can add more than one outbound route to the contact center.

  • A. True
  • B. False


Answer : A

Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

  • A. Availability
  • B. SIP Access Control
  • C. Outbound
  • D. Calling


Answer : B

Page:    1 / 14   
Total 68 questions