CompTIA FC0-TS1 - CompTIA Strata IT Sales Exam Exam
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Total 134 questions
Question #1 (Topic: )
Which of the following memory' technologies is typically used only in a laptop?
A. SODIMM
B. L2 Cache
C. L1 Cache
D. DDR
Answer: A
Question #2 (Topic: )
A customer states they are having trouble getting the pointer to move when using the
"pointer". How should a sales representative respond to the customer?
"pointer". How should a sales representative respond to the customer?
A. Wait for the customer to finish and then politely confirm that they are referring to the mouse.
B. Wait for the customer to finish, and then continually refer to the mouse as a pointer.
C. Ask a co-worker to determine what the customer is referring to.
D. Politely stop the customer and explain that it is a mouse and not a pointer.
Answer: A
Question #3 (Topic: )
A customer is trying to get the best resolution and clarity from an LCD. Which of the
following interfaces allows this?
following interfaces allows this?
A. USB
B. S-Video
C. DVI
D. VGA
Answer: C
Question #4 (Topic: )
In order to help identify a customer's needs during a sale, which of the following can be
used to gather the needed information in the shortest time?
used to gather the needed information in the shortest time?
A. Closed-ended questions
B. Internet surveys
C. Open-ended questions
D. Polling
Answer: C
Question #5 (Topic: )
Which of the following describes a malicious program?
A. Malware
B. Freeware
C. Shareware
D. Trialware
Answer: A
