Salesforce Certified AI Specialist Exam

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Total 81 questions

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.

Opportunity Products -

Events near the customer -

Tone and voice examples -
How should the AI Specialist obtain related items?

  • A. Call a prompt initiated flow to fetch and ground the required data.
  • B. Utilize a standard email template and manually insert the required data fields.
  • C. Create a flex template that takes the records in question as inputs.


Answer : A

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information.
What is a possible explanation for the poor prompt performance?

  • A. The Einstein Trust Layer is incorrectly configured.
  • B. The data being used for grounding is incorrect or incomplete.
  • C. The prompt template version is incompatible with the chosen LLM.


Answer : B

An administrator wants to check the response of the Flex prompt template they’ve built, but the preview button is greyed out.
What is the reason for this?

  • A. A merge field has not been inserted in the prompt.
  • B. The records related to the prompt have not been selected.
  • C. The prompt has not been saved and activated.


Answer : B

Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with AI-generated email responses, grounded in Knowledge base.
Which AI capability should UC use?

  • A. Einstein Email Replies
  • B. Einstein Generative Service Replies for Email
  • C. Einstein Service Replies for Email


Answer : B

An AI Specialist configured Data Masking within the Einstein Trust Layer.
How should the AI Specialist begin validating that the correct fields are being masked?

  • A. Use a Flow-based resource in Prompt Builder to debug the fields merge values using Flow Debugger.
  • B. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.
  • C. Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.


Answer : A

Page:    1 / 17   
Total 81 questions