BBPSD CSFX - Customer Service Exam

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Total 165 questions

When establishing standards of customer service it is helpful if they are specific, measurable, achievable, realistic and:

  • A. Time.
  • B. Time bound.
  • C. Trustworthy.
  • D. Tested.


Answer : B

A weekly planning schedule is an effective:

  • A. Time management planning tool.
  • B. Waste of time.
  • C. Management system.
  • D. Way of looking back at the week.


Answer : A

When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:

  • A. Buying power.
  • B. Selling power.
  • C. The local market.
  • D. Market segmentation.


Answer : D

An undifferentiated targeting strategy is used when a product or service has:

  • A. Not been differentiated in the market place.
  • B. Been selected been specially developed for a particular market segment.
  • C. More than one customer segment.
  • D. No price difference attached to it.


Answer : A

An employee who has the skills to deal effectively in customer facing roles within the business is called a:

  • A. Trained salesperson.
  • B. Customer service professional.
  • C. Effective customer professional.
  • D. Customer focused professional.


Answer : B

Page:    1 / 33   
Total 165 questions