ServiceNow CSA - ServiceNow Certified System Administrator Exam

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Total 358 questions

A Service Catalog may include which of the following components?

  • A. Order Guides, Exchange Rates, Calendars
  • B. Order Guides, Catalog Items, and Interceptors
  • C. Catalog Items, Asset Contracts, Task Surveys
  • D. Record Producers, Order Guides, and Catalog Items


Answer : D

Which one of the following statements applies to a set of fields when they are coalesced during an import?

  • A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
  • B. If a match is not found using the coalesce fields, the system does not create a Transform Map
  • C. If a match is found using the coalesce fields, the system creates a new record
  • D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported


Answer : A

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

  • A. A metric is a report gauge used on homepages to display real-time data
  • B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
  • C. A metric is used to measure and evaluate the effectiveness of IT service management processes
  • D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs.


Answer : C

The display sequence is controlled in a Service Catalog Item using which of the following?

  • A. The Default Value field in the Catalog Item form
  • B. The Sequence field in the Catalog Item form
  • C. The Order field in the Variable form
  • D. The Choice field in the Variable form


Answer : C

Reports can be created from which different places in the platform? (Choose two.)

  • A. List column heading
  • B. Metrics module
  • C. Statistics module
  • D. View / Run module


Answer : AD

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Total 358 questions