ServiceNow CIS-ITSM - Certified Implementation Specialist - IT Service Management Exam

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Total 205 questions

Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?

  • A. Just CIs defined directly in cmdb_ci_computer
  • B. CIs defined directly in cmdb_ci_computer and all parent classes
  • C. CIs defined directly in cmdb_ci_computer and all child classes


Answer : C

Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

  • A. Managed by
  • B. Support group
  • C. Approval group
  • D. Change group


Answer : B

Which of the following are defined for a given change model? (Choose three.)

  • A. Phase transitions
  • B. State model
  • C. State transition conditions
  • D. Phase model
  • E. State transitions


Answer : BCE

When is a change task for Post Implementation Review created for an unauthorized change?

  • A. When the change request moves to Close
  • B. When a change manager accepts the change
  • C. When the change request moves to a state of Review
  • D. When the change request moves to a state of Assess


Answer : A

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

  • A. Reports
  • B. CI Class Manager
  • C. Application Menus
  • D. Dependency View


Answer : B

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Total 205 questions