ServiceNow CIS-FSM - Certified Implementation Specialist - Field Service Mangement Exam

Page:    1 / 18   
Total 86 questions

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

  • A. Reactive field service
  • B. Internal field service
  • C. External field service
  • D. Predictive field service


Answer : B

What field service model is used for maintenance at regular intervals?

  • A. Predictive
  • B. Project
  • C. Reactive
  • D. Planned


Answer : D

What state must a work order request be in to set dependencies for work order tasks?

  • A. Draft
  • B. Approved
  • C. Qualified
  • D. Waiting Approval
  • E. Awaiting Qualification


Answer : E

What do administrators use to create questionnaires for work orders and work order tasks?

  • A. Process Automaton Designer
  • B. Targeted Communication
  • C. Survey Designer
  • D. Assessment Designer


Answer : C

When can work order tasks be dispatched?

  • A. Parts have been sourced
  • B. Field agent is assigned
  • C. Customer books an appointment
  • D. Dispatch group is assigned


Answer : B

Page:    1 / 18   
Total 86 questions