If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?
Answer : A
When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?
Answer : C
As it pertains to dynamic scheduling system properties, what is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?
Answer : D
What does dynamic scheduling use to stack rank each field agent to determine the best agent for routing?
Answer : B
What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?
Answer : D
As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?
Answer : C
As it pertains to dynamic scheduling configuration, what are the main components of task filters? (Choose three.)
Answer : ABE
What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?
Answer : C
Where can you control the maximum number of tasks that can be selected when manually running dynamic scheduling?
Answer : D
As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?
Answer : A
Which operational role is responsible for reviewing reports, metrics, and team performance?
Answer : A
Which operational role is responsible for scheduling appointments and assigning tasks to agents?
Answer : D
As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?
Answer : B
As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?
Answer : A