IBM C9560-940 - IBM Tivoli Level 1 Support Tools and Processes Exam

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Total 40 questions

According to the Software Support Handbook how is a Severity 1 PMR defined?

  • A. non-critical query
  • B. critical impact or system down
  • C. severe impact and system running
  • D. non-critical or impacting support team


Answer : B

What is one source of information that a FrontEnd engineer should use to resolve a PMR?

  • A. PD Tools home page
  • B. product support page
  • C. IMT Intranet home page
  • D. Extreme Leverage webpage


Answer : B

What is the main purpose of ECuRep?

  • A. It is the data repository for manuals.
  • B. It is the repository for product download.
  • C. It is the repository for all customer PMR data.
  • D. It is the data repository for product Component IDs.


Answer : C

Where can content of a published Technote be found?

  • A. in CAST
  • B. in CCWIN
  • C. in RETAIN
  • D. in the Lotus Notes FrontEnd Support teamroom


Answer : D

Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the
BackEnd?

  • A. FastPath guidelines
  • B. OneTeam guidelines
  • C. guidelines on Product Support page
  • D. guidelines onw3.ibm.com/oneteam


Answer : B

Reference: http://www-03.ibm.com/certify/tests/objC2010-024.shtml

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Total 40 questions