Apple 9L0-012 - Mac Service Certification Exam

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Total 100 questions

Rhonda claims that her Mac cannot connect wirelessly to her AirPort Express network at home. Which of the following would be the BEST question to ask her
FIRST?

  • A. Have you tried connecting to a different Wi-Fi network?
  • B. Does your ISP support wireless access to the Internet?
  • C. Do you have a Thunderbolt to Ethernet adapter?
  • D. Have you updated your RAM?


Answer : A

Reference: https://support.apple.com/en-us/HT201621

Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit is connected to a power adapter when the charge is at what percentage or less?

  • A. 10 percent
  • B. 30 percent
  • C. 50 percent
  • D. 75 percent


Answer : B

Explanation:
When your battery has 30 percent or less charge, Power Nap operations will be suspended until you connect a power adapter. Power Nap communicates and transfers data for a only a few minutes per Power Nap cycle when running on battery. When connected to a power adapter, communications and data transfers are continuous.

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

  • A. Red
  • B. Blue
  • C. White
  • D. Yellow


Answer : A

Explanation:
The indicators trigger only with direct contact to a liquid. The indicators will not be triggered by temperature and humidity that is within the product's environmental requirements described by Apple. A triggered indicator will turn red or pink...indicating that the module(s) to which the indicator is attached has been exposed to liquid.

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

  • A. The unit does not have RAM or RAM is not installed properly.
  • B. The logic board has failed and must be replaced.
  • C. The RAM does not pass data integrity tests.
  • D. The hard drive has failed S.M.A.R.T. status.


Answer : A

Reference: https://support.apple.com/en-ca/HT202768

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

  • A. Increases processing power
  • B. Enhances graphics processing
  • C. Optimizes system cooling
  • D. Enables use of special memory modules


Answer : D

Explanation:
Apple recommends that you use Apple-approved DIMMs. You shouldn't use DIMMs from older Mac Pro computers in your new Mac Pro. You can purchase
Apple-branded memory online from the Apple Store or by visiting an Apple Retail store or Apple Authorized Reseller .
Reference: https://support.apple.com/en-us/HT6054

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Total 100 questions