Avaya 7765X - Avaya Workforce Optimization Select Implementation and Support Exam Exam

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Total 66 questions

What are three ways to assign eLearning courses/quizzes? (Choose three.)

  • A. Interaction playback
  • B. Learn>Library
  • C. Management
  • D. Coaching
  • E. Evaluation BCE


Answer : Explanation

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

  • A. They can decline the evaluation.
  • B. They can appeal the evaluation.
  • C. They can escalate it with the superior.
  • D. They can click on the disagree button in the evaluation view mode. BC


Answer : Explanation

In Employee Manager, which Bulk Action is not possible?

  • A. Bulk Change the Supervisor Association
  • B. Bulk Change of Privileges
  • C. Bulk Change of Queue Association
  • D. Bulk Change the Recording Configuration A


Answer : Explanation

Reference:
https://downloads.avaya.com/css/P8/documents/101025311
(43)

When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?

  • A. Plans
  • B. Evaluate > My Assignments
  • C. Adhoc Evaluations
  • D. View Evaluations
  • E. Distribution Pool B


Answer : Explanation

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

  • A. by utilizing the API calls provided by a third party
  • B. by using Desktop Monitor > Learning Console
  • C. by manually entering into MS Excel and import back into application
  • D. by managing the Tags feature in the application BD


Answer : Explanation

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Total 66 questions