Avaya 7750X - Avaya IP Office Contact Center Implementation and Expanded Configuration Exam Exam

Page:    1 / 14   
Total 70 questions

When a software component stops working, which IPOCC component tries to get it going again?

  • A. IP Office
  • B. Watchdog
  • C. Chap
  • D. Kernel


Answer : B

Explanation:
Referencehttp://media.gswi.westcon.com/media/Westcon%20Czech/PRESENTATIONS/IP

OCC-demosetupv1-westcon.pdf -

You have created a new real-time screen for the agents, and assigned it to their profile.
However, when they look at it, it does not display information for all groups.
What should you check?

  • A. In the Agent tab, check the authorization.
  • B. In the Profile, check the authorization.
  • C. In the Agent tab, check the privileges.
  • D. In the Profile, check the privileges.


Answer : D

The call center supervisor wants to run a Historical and Realtime Report on a selection of agents from different agent groups.
How can this be achieved?

  • A. Create an agent group with the selected agent as members.
  • B. Create a profile with the selected agents as members.
  • C. Create a separated report for each agent required.
  • D. Create a team with the selected agents as members.


Answer : A

Explanation:
Referencehttps://downloads.avaya.com/css/P8/documents/100182214

In a historical report, where does Avaya recommend that you set the specific dates and times for the information to be displayed in your report?

  • A. in the shift plan
  • B. in a graph
  • C. in a table
  • D. in the basic data


Answer : C

Explanation:
Referencehttps://downloads.avaya.com/elmodocs2/multivantage/233823_2/215822_3/215
822_3.pdf

Which Text-to-Speech engine is supported with IP Office Contact Center?

  • A. SVOX
  • B. Nuance
  • C. Microsoft
  • D. IVONA


Answer : C

Explanation:
Referencehttps://downloads.avaya.com/elmodocs2/ip_office/DOCS3_0/DATA/Additional/m ergedProjects/productdescription/voicemail/usingtts.htm

Page:    1 / 14   
Total 70 questions