Avaya 6202 - Avaya Aura Contact Center Implementation Exam

Page:    1 / 13   
Total 65 questions

You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 operating system is true?

  • A. The ice Admin user account can be deleted during the CCMA installation
  • B. The ice Admin user account password must be established during installation of CCMA
  • C. If the ice Admin password is changed, CCMA cannot be logged on to either as web admin of any other user
  • D. If the default web admin password is changed, CCMA cannot be logged on to either as ice Admin or as any other user


Answer : B

You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent
(PVI) server The CCMA cannot establish a connection to the Contact Center Manager Server (CCMS).
What is one of the first steps to troubleshoot the problem?

  • A. Reinstall CCMA
  • B. Ensure that the correct sys-admin password is being used
  • C. Change the IP multicast sending address on the CCMS server
  • D. Ensure that the CCMS and CCMA servers have been added to a domain


Answer : B

In an Avaya Auraâ„¢ Contact Center, what does enabling Open do?

  • A. It permits agents to utilize the Avaya Open Queue© Desktop for agent skills that have agents logged in with the correct training and knowledge sets to handle calls
  • B. It allows third parties including Contact Center Multimedia (CCMM) to create, read, and delete multimedia and voice contacts in Contact Center Manager Server (CCMS)
  • C. It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types such as voice, outbound voice, email, chat, IM and voicemail
  • D. It provides extended call queuing functionality for the Avaya Auraâ„¢ Contact Center by implementing the same functionality as the Automatic Call Distribution Queue including useful features like visualization


Answer : B

After completing the in installation of the Contact Center Manager Server (CCMS), you want to display the installation log. What is the path to this log?

  • A. D:\Avaya\Logs\PV|
  • B. C:\Logs\CCMS
  • C. C:\Avaya\Logs\Sysops
  • D. D:\Log\CMS


Answer : C

Which pre-installation preparations must be completed on a Platform Vendor Independent (PVI) server before installing Avaya Auraâ„¢ Contact Center server applications?

  • A. Enable IPV6 . Ensure SNMP is disabled. Enable NetBIOS. The ELAN card must be first in the binding order
  • B. Enable IPV6. Ensure SNMP is enabled. Enable NetBIOS. The Contact Center Subnet (CLAN) card must the first in the binding order
  • C. Disable IPV6. Ensure SNMP is enabled. Disable NetBIOS. The Contact Center Subnet (CLAN) card must be first in the binding order
  • D. Disable IPV6. Ensure SNMP is enabled .Disable NetBIOS .The ELAN card must be first in the binding order


Answer : C

Page:    1 / 13   
Total 65 questions