Cisco 600-460 - Implementing and Supporting Cisco Unified Contact Center Enterprise Exam

Page:    1 / 14   
Total 70 questions

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM?
(Choose three.)

  • A. ICM Organizational Unit
  • B. ICM facility
  • C. ICM User Group policy
  • D. ICM Security policy
  • E. ICM instance
  • F. ICM agent users


Answer : A,B,E

Which batch script can be used to view VXML application states and port count for a Cisco
Unified CVP VXML server?

  • A. getVersions.bat
  • B. status.bat
  • C. updateApp.bat
  • D. displayApp.bat


Answer : B

Which variable does the Cisco Unified Customer Voice Portal use to return information about problems encountered while running a script?

  • A. user.microapp.input_type
  • B. user.microapp.FromExtVXML
  • C. user.microapp.error_code
  • D. user.microapp.server_info


Answer : C

Which two statements about Precision Queues are true? (Choose two.)

  • A. At least one step must be configured for a Precision Queue.
  • B. A Consider If statement may be configured in any step.
  • C. A Wait Time may be configured in any step except for the last step.
  • D. Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance - not both.
  • E. Precision Queues can be configured for usage in agent-based inbound campaigns.


Answer : A,C

Which two statements about when you install/deploy Cisco Unified Contact Center
Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

  • A. You can enable hyper-threading at the hypervisor level.
  • B. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.
  • C. You can enable hyper-threading at the Guest OS level.
  • D. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
  • E. You cannot enable hyper-threading at the hypervisor level.


Answer : C,E

Page:    1 / 14   
Total 70 questions