Cisco 500-445 - Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Exam

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Total 58 questions

When does the workflow assignment service publish a message to the application server?

  • A. when the agent logs out
  • B. when a new email is assigned to a user
  • C. when a new task is created
  • D. when the agent login in


Answer : B

Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

  • A. customer voice portal
  • B. social miner
  • C. ICM router, logger, admin workstation
  • D. call manager
  • E. CTI server


Answer : CE

Which User objects in Enterprise Chat and Email are mapped in UCCE?

  • A. Agent, Supervisor
  • B. Agent
  • C. Supervisor, Administrator
  • D. Agent, Supervisor, Administrator


Answer : A

What is the messaging server component for 400 agent deployments?

  • A. collocated with other components and with services server
  • B. always installed on a dedicated VM
  • C. collocated only with services server
  • D. collocated with other components


Answer : D

How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

  • A. 60 minutes
  • B. 120 minutes
  • C. 240 minutes
  • D. 24 hours


Answer : A

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Total 58 questions