Cisco 500-443 - Advanced Administration and Reporting of Contact Center Enterprise Exam

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Total 60 questions

What should a Call Type be mapped to for successful call routing?

  • A. Routing Client
  • B. Scheduled Script
  • C. Dialed number
  • D. Default Label


Answer : A

Which device access is needed to manage agent phones for UCCE/PCCE?

  • A. CUCM Admin
  • B. CCE Web Admin tool
  • C. Config Manager tool
  • D. Finesse Admin


Answer : A

Which two components exchange data between Expanded Call Context Variables? (Choose two.)

  • A. CCE and Finesse
  • B. CVP and Finesse
  • C. Finesse and VXML Server
  • D. CUCM and PCCE
  • E. CCE and CVP


Answer : BE

Which two call transfers are supported in PCCE Deployments? (Choose two.)

  • A. SRTP Refer
  • B. Release VXML Trunk Transfer
  • C. CCE Managed Transfer
  • D. CUCM Destination Transfer
  • E. SIP Refer


Answer : CE

What is the role of CVP in UCCE/PCCE?

  • A. interface between CUBE and UCCE/PCCE
  • B. queuing and self-service IVR
  • C. call routing brain of PCCE/UCCE
  • D. plays IVR Prompts to Callers


Answer : B

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Total 60 questions