Cisco 500-052 - Deploying Cisco Unified Contact Center Express Exam

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Total 88 questions

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications
Manager?

  • A. 50
  • B. 150
  • C. 300
  • D. 400


Answer : C

You are designing a Cisco Unified Contact Center Express system with four requirements:
-> 250 configured agents
-> 150 agents maximum logged in at any given time
-> 30 agents able to make outbound calls
-> 20 agents able to answer emails
How many premium seats should be purchased?

  • A. 150 seats
  • B. 180 seats
  • C. 200 seats
  • D. 250 seats


Answer : A

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

  • A. 150
  • B. 200
  • C. 300
  • D. 400


Answer : C

A preview outbound dialer uses which source and destination resources?

  • A. a CTI port to the customer
  • B. the ACD line of the agent to the customer
  • C. the personal line of the agent to the customer
  • D. a CTI port to the agent, then redirected to the customer


Answer : B

If you use skills-based routing, where is the agent selection criteria defined?

  • A. in the Contact Service Queue definition
  • B. in the Resource definition
  • C. in the Skill definition
  • D. in the Skill Group definition


Answer : A

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Total 88 questions