Cisco 500-052 - Deploying Cisco Unified Contact Center Express Exam
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Total 88 questions
Question #1 (Topic: Topic 1)
What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications
Manager?
Manager?
A. 50
B. 150
C. 300
D. 400
Answer: C
Question #2 (Topic: Topic 1)
You are designing a Cisco Unified Contact Center Express system with four requirements:
? 250 configured agents
? 150 agents maximum logged in at any given time
? 30 agents able to make outbound calls
? 20 agents able to answer emails
How many premium seats should be purchased?
? 250 configured agents
? 150 agents maximum logged in at any given time
? 30 agents able to make outbound calls
? 20 agents able to answer emails
How many premium seats should be purchased?
A. 150 seats
B. 180 seats
C. 200 seats
D. 250 seats
Answer: A
Question #3 (Topic: Topic 1)
What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?
A. 150
B. 200
C. 300
D. 400
Answer: C
Question #4 (Topic: Topic 1)
A preview outbound dialer uses which source and destination resources?
A. a CTI port to the customer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port to the agent, then redirected to the customer
Answer: B
Question #5 (Topic: Topic 1)
If you use skills-based routing, where is the agent selection criteria defined?
A. in the Contact Service Queue definition
B. in the Resource definition
C. in the Skill definition
D. in the Skill Group definition
Answer: A
