Microsoft MB6-889 - Microsoft Dynamics AX 2012 Service Management Exam

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Total 80 questions

You move a service bill of materials (BOM) from one service agreement to another in
Microsoft Dynamics AX 2012. Which of the following are preserved?

  • A. Template BOM history
  • B. Service object history
  • C. Service agreement history
  • D. BOM history


Answer : D

Which of the following functions can a customer perform in the customer self service area of the Microsoft Dynamics AX 2012 Enterprise Portal?

  • A. Renew a service subscription.
  • B. Submit a question related to a service subscription.
  • C. View the details of a service subscription.
  • D. Terminate a service subscription.


Answer : C

A customer submits a service request through the customer self-service area of the
Microsoft Dynamics AX 2012 Enterprise Portal.
You need to make the request available to a technician.
What should you do?

  • A. Create activities for the service request.
  • B. Edit the repair line information for the service request.
  • C. Assign a technician to the service request.
  • D. Transfer the service request to a service order.


Answer : D

For which scenarios should you create manual service orders in Microsoft Dynamics AX
2012? (Each correct answer is a complete solution. Choose two.)

  • A. Periodic service task calls
  • B. When line items need to be copied from another service order
  • C. Service calls for warranty work
  • D. Emergency service calls


Answer : A,C

You are working with service orders in Microsoft Dynamics AX 2012.
In which situation will advancing the service order stage stop time recording?

  • A. If Stop time recording is selected for the service stage.
  • B. If the service order has no lines.
  • C. If the service order stage is changed to Cancel.
  • D. If Cancel is selected for the service stage.


Answer : A

Page:    1 / 16   
Total 80 questions