What is known as a temporary solution that enables the user to continue working?
Answer : D
Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?
Answer : B
Different types of events are reported to the Service Desk. Which event is an incident?
Answer : C
What has to be included in a well defined process?
Answer : A
What would increase the amount of detail in the Configuration Management Database
(CMDB)?
Answer : B