What module do you use to change the setting for the time between incident Resolution and Closure?
Answer : D
By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
Answer : B
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Answer : B
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)
Answer : AD
What tools are available to the assignee to help resolve an Incident? (Choose two.)
Answer : AB
Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?
Answer : D
Which type of catalog item may be found in a Service Catalog?
Answer : B
From which table, is the Incident table extended?
Answer : A
What optional Incident table is extended from the Task table?
Answer : C
Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)
Answer : AB
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
Answer : BD
On an incident record, where are the fields that appear on the caller lookup select box defined?
Answer : A
Where do you enable the Search as feature for an incident?
Answer : D
If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
Answer : B