Certified Implementation Specialist - Field Service Mangement v1.0 (CIS-FSM)

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Total 86 questions

If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?

  • A. Latitude and longtitude for Google Maps API
  • B. Private Key and Client ID for Google Maps API
  • C. Geocoding for Google Maps API
  • D. Distance Matrix for Google Maps API


Answer : A

When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?

  • A. Schedules
  • B. Assignment filters
  • C. Task filters
  • D. Agent filters


Answer : C

As it pertains to dynamic scheduling system properties, what is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

  • A. 40
  • B. 20
  • C. 30
  • D. 50


Answer : D

What does dynamic scheduling use to stack rank each field agent to determine the best agent for routing?

  • A. Task ranking rules
  • B. Ranking method
  • C. Distance from task
  • D. Execution order


Answer : B

What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?

  • A. Calc Estimated Duration Assigned to
  • B. Process Dynamic Scheduling Auto Assignment
  • C. Show Auto Route
  • D. Optimize Task Routing


Answer : D

As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?

  • A. Dispatcher Workspace
  • B. Dynamic Scheduling
  • C. Route Optimization
  • D. Geolocation


Answer : C

As it pertains to dynamic scheduling configuration, what are the main components of task filters? (Choose three.)

  • A. Weighting
  • B. Matching criteria
  • C. Un-Assignment constraints
  • D. Ordering rules
  • E. Ranking method


Answer : ABE

What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

  • A. 75
  • B. 100
  • C. 50
  • D. 25


Answer : C

Where can you control the maximum number of tasks that can be selected when manually running dynamic scheduling?

  • A. Field service assignment configuration
  • B. Dynamic scheduling system properties
  • C. Central dispatch configuration
  • D. Dynamic scheduling configuration


Answer : D

As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?

  • A. Task ordering rule
  • B. Task filter
  • C. Un-assignment constraint
  • D. Matching criteria


Answer : A

Which operational role is responsible for reviewing reports, metrics, and team performance?

  • A. wm_manager
  • B. wm_qualifier
  • C. wm_dispatcher
  • D. wm_admin


Answer : A

Which operational role is responsible for scheduling appointments and assigning tasks to agents?

  • A. wm_admin
  • B. wm_manager
  • C. wm_qualifier
  • D. wm_dispatcher


Answer : D

As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?

  • A. kb_feedback_task_metric
  • B. wm_agent_rating
  • C. com_feedback
  • D. asmt_metric


Answer : B

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

  • A. Matching Mandatory Parts for Dynamic Scheduling
  • B. Matching Agents With Most Parts For Dynamic Scheduling
  • C. Matching Skills for Dynamic Scheduling
  • D. Matching Skill Level Gap for Dynamic Scheduling


Answer : A

Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?

  • A. wm_agent
  • B. wm_qualifier
  • C. wm_dispatcher
  • D. wm_manager


Answer : D

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Total 86 questions